Support
Have a question? We're here to help
Start with the Help Center
The help center covers setup, tasks, NFC, planets, voice, share cards, iCloud, and troubleshooting.
Frequently Asked Questions
Tasks, habits, the focus timer, planets, widgets, basic notes, and AI chat are free, with cloud usage limits. Free users can successfully generate one daily review. Pro adds ongoing reviews, weekly/monthly reports, personalization, and iCloud sync; eligible legacy users retain free iCloud. See Dottie Pro in the Help Center for details.
DottieNote runs on iPhone and iPad with iOS 17.0 or later. For the NFC tap-to-focus feature, we recommend iPhone XS or newer.
A completed 30-minute focus session can unlock a planet. The 30-minute daily unlock is recorded once per local date, so consistency matters more than rushing through sessions.
Use official DottieNote stickers. After you receive a sticker, bind it to a task or currently supported start action in the app; after that, tapping the sticker opens or starts the linked flow.
Manage renewal in device Settings → your name → Subscriptions → Dottie. Cancel at least 24 hours before a trial ends to avoid a paid renewal. Deleting the app does not cancel it. If a purchase is missing, use the original App Store account and Restore Purchases on the Pro screen.
Check that two-way sync and full access are enabled, open the dedicated Dottie list, then try Sync Now. Other lists are not automatically imported. Unsupported custom recurrence is preserved.
Core records are local by default; iCloud uses your Apple account. Cloud AI, voice, and reviews process relevant content and context for the selected feature. App usage analytics excludes record text and has a separate control in Privacy and Data. See the Privacy Policy.
The app supports Simplified Chinese, Traditional Chinese, English, Japanese, French, Spanish, and Korean. Some website help and policy pages currently have Chinese and English content, with an explicit English fallback for other languages.
Contact Us
For bug reports, feature requests, or partnership inquiries, email us directly and we'll get back to you soon.
Emailsupport@dottienote.com